1. Scope of Application:
Applicable throughout the territory of Vietnam.
2. Delivery Time:
2.1 For inner-city Hanoi:
Bá Minh Silk will process your order, prepare the goods, and deliver them within 24 hours or as requested by the customer.
2.2 For customers in other provinces and cities:
Bá Minh Silk will process your order, prepare the goods, and deliver them within 3–5 days or as requested by the customer.
Note: Delivery time may be affected by force majeure events such as natural disasters, weather conditions, fires, or accidents.
Delivery time is calculated from the moment the order is confirmed with our consultant to the moment the package is successfully delivered.
In case of delivery delays, Bá Minh Silk will proactively contact the customer to find a suitable solution that ensures the customer’s rights.
3. Delivery Methods:
3.1 For inner-city Hanoi:
Bá Minh Silk delivers via shipping partners such as Ahamove, Grab, Heyou, or by in-house delivery.
3.2 For other provinces and cities:
Bá Minh Silk delivers via inter-provincial shipping partners such as Viettel Post, Giao Hàng Tiết Kiệm, etc.
4. Responsibilities of Logistics Providers in Supplying Delivery Documentation:
Shipping partners are responsible for providing delivery documentation during the shipping process.
Bá Minh Silk is responsible for providing complete and accurate documents related to the goods to the shipping company and the recipient.
All orders are securely packaged before shipping and sealed by Bá Minh Silk.
The shipping company is responsible for transporting the goods under the principle of “Original packaging intact,” and for providing documents including: recipient information (name, phone number, address), and item description.
The shipping company has the right and obligation to provide invoices to government authorities upon request.
All shipping packages will include recipient name, phone number, and address. To ensure the safety of the products, Bá Minh Silk will include a valid sales receipt inside the package (if applicable). Upon customer confirmation, an electronic invoice will be issued and sent to the provided email address.
The financial invoice or sales receipt serves as a basis for handling claims such as determining market value of goods, verifying legitimate circulation, etc.
5. Product Inspection Policy:
Upon delivery, customers have the right to ask the courier to open the package for inspection before accepting it.
If the wrong item is delivered, the customer has the right to refuse the product and payment.
If the customer has already made a prepayment but receives the wrong product, they have the right to request a refund or ask for the correct product to be delivered.
In cases of refund or exchange, please contact us via Email: Baminhsilk@gmail.com or phone number 0936099110. We are committed to resolving all customer requests.
