1. Purpose of Collecting Personal Information:
Bá Minh Silk collects information when customers allow us to, for the following purposes:
– Customer support: purchasing, payment, and delivery.
– Providing product information, services, and support as requested by customers.
– Sending notifications about our latest programs and products.
– Resolving issues that arise during the purchasing process.

2. Scope of Information Collection:
Bá Minh Silk only collects information with customer consent when purchasing in-store or placing an online order. The collected information includes: Full name, Email address, Phone number, Delivery address.

3. Data Retention Period
Customer personal data will be stored until the customer requests deletion or Bá Minh Silk voluntarily deletes it. In all cases, the personal data will be kept secure and will not be used for purposes other than those stated in Item 1 above.

4. Parties or Organizations That May Have Access to This Information:
– For shipping partners, we will provide necessary information to facilitate delivery, such as Name, address, and phone number.
– Bá Minh Silk staff will have specialized departments for customer care throughout the product usage process.
– Linked programs, co-executed tasks, outsourcing for the purposes mentioned in Item 1, and always adhering to privacy protection requirements.
– Legal requirements: We may disclose personal information if required by law, and if disclosure is reasonably necessary to comply with legal procedures.
– Business transfer (if any): In the event of a merger or acquisition, the acquiring party will have access to the information we store, including personal data.

5. The Address of the Information Collection and Management Unit:
– Company name: BÁ MINH TRADING AND MANUFACTURING CO., LTD.
– Tax code: 0110085831
– Address: No. 2, Alley 10, Nguyen Van Huyen Street, Dich Vong Ward, Cau Giay District, Hanoi City, Vietnam.

6. Methods and Tools for Users to Access and Edit Their Data:
If you have any requests regarding access or editing of the personal information you’ve provided, you can:
– Call us directly at: 0936099110
– Email us at: baminhsilk@gmail.com

*Mechanism for Receiving and Resolving Consumer Complaints Related to the Misuse of Personal Information or its Use Beyond the Stated Purpose or Scope:
At Bá Minh Silk, protecting our customers’ personal information is very important. Customers are assured that the information they provide to us will be kept confidential. Bá Minh Silk is committed to not sharing, selling, or renting your personal information to any third party. We will only use your information for the following purposes:
– Improving customer service quality.
– Resolving disputes or complaints within 3 days after receiving the information.
– When required by law enforcement authorities.

Bá Minh Silk understands that protecting customer rights regarding personal data is our responsibility. In any case of concerns or feedback related to our privacy policy or the misuse of personal information, please contact us via hotline at 0936099110 or email at baminhsilk@gmail.com for direct handling and resolution.

Bá Minh Silk sincerely thanks our valued customers for their trust and cooperation!