Upon receiving the goods, customers have the right to request the delivery personnel to open and inspect the items before accepting the delivery.

If the items delivered do not match the order, customers have the right to return the goods and are not required to make any payment.

If the customer has made a prepayment but the order is incorrect, they are entitled to request a refund or have the correct items delivered as per the original order.

For refund or exchange requests, please contact us via email: Baminhsilk@gmail.com or by phone at 0936099110. We are committed to resolving all customer inquiries promptly.